Showing posts with label cruise problems. Show all posts
Showing posts with label cruise problems. Show all posts

Thursday, March 14, 2013

Carnival Dream Still Docked in St Maarten


Rather than sailing out today, the Carnival Dream is still docked on the Dutch Caribbean island of St Maarten due to technical issues with its backup emergency generator. 


St Maarten was the last stop on the Caribbean cruise, and the ship was scheduled to leave port today, arriving back at Cape Canaveral, Florida on Saturday. 

I've read the media reports of over flowing toilets and unsanitary conditions on-board the ship, however I have friends on this cruise. I sent an e-mail, and here's the reply 

_______________________________________________________________________

What in the world?? This is the fourth e-mail with concerns about our cruise. Not sure what the media is reporting back home, but we are safe and sound! We have had a wonderful cruise, and when we arrived here in St Maarten they discovered a problem with the backup generator. 

We will be flying instead of sailing back to Port Canaveral. Not sure when our flight leaves. Carnival offered us a free island tour, so we are taking advantage of more time in the sun. I have not seen any unsanitary conditions anywhere onboard. No worries here, wish we could stay even longer in St Maarten!
_______________________________________________________________________

Carnival is reporting all systems were functioning today, however the company decided to make flight arrangements for the passengers to return home by air. That was probably a good PR move after the Carnival Triumph fire last month.  

The Dream's March 16 voyage from Port Canaveral has been canceled, and passengers are being refunded, along with being offered a 25% refund off a future cruise and be able to purchase tickets at the same current rate.


Tuesday, February 28, 2012

Costa Allegra Towed to Mahe, Choppers Drop Food/Supplies


Photo Source: AP
February 28, 2012 - By: Susan Young for Travel Agent Central

The Italian Coast Guard has confirmed that Trevignon, a French fishing trawler has reached Costa Allegra in the Indian Ocean. The 28,597-ton cruise ship is without power about 200 miles southwest of Mahe, Seychelles, following a fire in the ship’s engine room on Monday.

Costa confirmed earlier that the ship was being towed by the 275-foot-long trawler to Desroches, an exclusive resort island near Alphonse Island. That’s about 20 miles from where the ship was located when the incident occurred.

However, in a statement just before 8 a.m. EST, today Costa opted to change course in how the evacuation would proceed. "In view of extensive collaboration with local maritime experts, in order to ensure the safety of our guests, disembarkation at Desroches Island cannot be performed, and therefore it has been decided that the ship will be towed directly to Mahe, Seychelles," the line's statement said.

Costa's statement continued: "The disembarkation at Desroches cannot be assured with adequate security conditions for mooring the ship and guest disembarkation. In addition, logistics and hotels on the island are not sufficient."

Disembarkation at Desroches, a small island with limited transportation infrastructure, would require an immediate transfer of guests from Desroches to Mahe via ferries after they had disembarked the ship via tenders. So the line made the decision to tow the ship directly to Mahe instead.

Costa's statement also said, "the assistance of two tugs that are approaching the ship will allow an increase in towing speed. The arrival at Mahe currently is scheduled for 6 a.m. local time Thursday, March 1. That is just a few hours later than if guests were disembarked at Desroches and transferred to Mahe via ferries."

Costa said a helicopter took off from Mahe, Seychelles, this morning to bring food and communication devices including satellite phones and VHF radios to the ship.

It also said, helicopters will ensure a continuous supply of food, comfort items and flashlights in order to mitigate guests' discomfort given the difficult conditions on board. Costa Cruises is working with all the authorities responsible for the coordination of the emergency to ensure the best possible assistance to all our guests and to make their discomfort as short as possible and to reach their next destination as soon as possible."

Fire Put Out, No One Injured

The fire was put out by onboard fire suppression systems and a specially trained crew fire fighting team. Costa reported Monday that the blaze was out and did not spread to any other areas of the ship.

No passengers or crew were injured in the fire. Costa says 636 passengers and 413 crew are onboard. Of those, eight are American, 13 Canadian.

The line says it’s been successful at contacting about many of the passengers’ relatives and all of the crew members’ families. It also said the mood onboard was one of calm.

However, guests aren't likely to be too comfortable onboard the ship, as Costa Allegra is without power so not only does it lack propulsion, it also lacks electrical generating capacity for air conditioning, lighting, hot water heating or cooking. An emergency generator is powering the ship's radio and bridge lighting. 

Costa said this morning that guests onboard are being continuously informed and assisted by the captain and the staff, and that a cold breakfast was served this morning

International Attention for Costa

Intense international attention has focused on the ship, due in part to the extensive international publicity related to the Costa Concordia accident off the coast of Giglio, Italy, in January.

Costa, which was criticized at the highest corporate levels for the way it handled the passenger evacuation and emergency procedures for Costa Concordia's guests and crew, was quick to confirm Monday that Costa Allegra sent out an immediate distress signal when the fire began.

It also reported that all passengers and crew not involved in fighting the fire were called to the ship’s muster stations. Costa said it began emergency procedures onboard immediately.

International attention is also focused on the ship’s plight because the location at which Costa Allegra lost propulsion is within an area that has been vulnerable to Somali pirate attacks.

While cruise ships typically have the speed to outrun pirate vessels and there has never been a successful boarding of a major cruise ship by pirates, a ship that’s adrift without propulsion could be an easy target.

Costa Cruises official Giorgio Moretti said yesterday that an armed team of nine Italian marines are onboard the ship as an anti-piracy precaution. Additional armed guards are also onboard the French fishing vessel.

Moretti also downplayed the piracy danger, noting that no pirates had been sighted and that the specific area where the ship was located had not had any incidents of late.



Monday, January 16, 2012

Has Costa Concordia's Captain Been Outed on Facebook?


The captain of a vessel is the supreme master of his ship at sea.  The captain is responsible for the safe navigation of the vessel, discipline and order of the crew, and the safety of all crew and passengers.

Costa Cruises released a statement saying there may have been "significant human error" on Captain Schettino's part. The vessel appears to have been too close to the shore, and the captain's judgment in handling the emergency appears to have not followed standard Costa procedures.

The captain spoke on Italian TV, and insisted the rocks were not on his map. However the coast guard states the waters are well mapped. Local fishermen in the area state the coastline is well know for its rocky sea floor.

Although not confirmed, many locals say The Concordia had a tradition of "a fly-by" with Giglio island. Locals further state the ship would come close to the island and sound its horn while passengers onboard would wave.

But now comes this news from of all places Facebook!

Cruise disaster: captain neared rocks in Facebook stunt for friend's family
In a pre-planned stunt advertised on Facebook, captain of The Concordia, Francesco Schettino, sailed perilously close to the coast of Giglio so that the ship's head waiter could salute his family on land.


Thursday, January 12, 2012

MSC Poesia Sailing Again After Running Aground

The 2,550-passenger MSC Poesia, which ran aground in shallow water off of Port Lucaya, Grand Bahama, last weekend is now sailing on its regular schedule of Caribbean itineraries.

The ship and its guests were safe during the mishap, and all onboard equipment and services continued to operate normally, including all previously scheduled tender service and shore excursions, according to an MSC spokeswoman.

The ship freed itself, with the assistance of four tugs, which pulled the ship off of a reef on Saturday evening during high tide and arrived Sunday morning at its next scheduled port of call at Little San Salvador on time.

It was on a three-night charter cruise called “Holy Ship!” - an electronica music cruise. According to press reports, the ship docked at low tide in about 14 feet of water, about half the normal depth for a ship that size.

Source: Travel Pulse by Mimi Kmet

Tuesday, November 16, 2010

Carnival Splendor Out of Service Until January

The fire-damaged cruise ship Splendor will be out of service for the next two months, leaving several thousand people who had expected to spend the busy Christmas and New Year's holiday period on it scrambling at the last minute to make alternative plans.

The line says it's canceling all voyages on the 3,006-passenger ship through Jan. 9 departures. The vessel will re-enter service on Jan. 16.

In all, more than 20,000 vacationers will be affected by taking the ship out of service for repairs.

Read full story at USA Today Travel

Sunday, November 14, 2010

Cruise Passengers Robbed in St Kitts

Authorities in St. Kitts say two masked gunmen have held up a tour bus, robbing 16 cruise ship passengers of their cash and cameras. No one has been harmed.

Police say the tourists from the Celebrity Mercury ship were traveling to the Brimstone Hill Fortress, a park popular with visitors.

Bandits hold up cruise ship tourists in St. Kitts

Thursday, November 11, 2010

Saturday, September 18, 2010

USTOA Claim Procedures for Cruise West Passengers

Follow up to previous posting on Cruise West

The United States Tour Operators Association (USTOA) is a professional association representing the tour operator industry.

Travel agents and consumers should be aware that partial or full reimbursement of lost payments and/or deposits for Cruise West products made prior to September 11, 2010, may be protected under the USTOA $1 Million Travelers Assistance Program.

Passenger deposits and payments thereafter will not be covered by the USTOA Program.

Claim forms and instructions under the USTOA $1 Million Travelers Assistance Program -

http://www.ustoa.com/2009/CruiseWest/Claim_info.cfm

Monday, September 13, 2010

Cruise West - A World Voyage Nightmare

Can you begin to imagine booking a 335 day world cruise, and mid way being told that your cruise is cancelled? Well that's exactly what happened to passengers on the Spirit of Oceanus who booked sailing on the epic “Voyage of the Great Explorers” cruise.


Well here's what's going on . . . Cruise West fails to renew their bond!

Cruise line members have to post $1 million in security - in the form of a bond or letter of credit. The bond is held in a trust account by USTOA, and used only for reimbursing consumers for tour payments or deposits lost in the event of bankruptcy, insolvency or cessation of business.

USTOA (United States Tour Operators Association) has made the grim announcement  - “Effective September 11, Cruise West is no longer a USTOA member, and as such, no longer participates in the USTOA $1 Million Travelers Assistance Program.”

Any cruise passenger who made reservations prior to Sept. 11, 2010 may be protected under the USTOA $1 Million Travelers Assistance Program. Client deposits and payments made after that date will not be covered by the USTOA Travelers Assistance Program.

On the company's website Cruise West says it is continuing “to work towards a restructuring of the company and its operations.” Don't hold your breath!

Unfortunately passengers who do not have insurance will probably end up losing their money. And even if you do have insurance, the particular policy may not cover a cruise line going under financially.

Passengers Stranded As Cruise Line 'Restructures'

Cruise Insurance - Primary Or Secondary Policy?

Choosing cruise insurance - or for that matter any travel insurance - can be time consuming, as well as confusing. Be aware that policy plans vary greatly - so each individual has to determine which plan best covers your needs.

Cruise lines offer their own travel insurance, however it is NOT the best option, and prices are far more than finding insurance on your own. You should also be aware that these type of policies are "secondary" policies. Cruise lines are notorious for offering compensation in "on-board credits" - not hard cash in many situations!

Read the full article and become familiar with the difference between a primary or secondary cruise insurance policy for your next cruise vacation

Cruise Insurance - Primary Or Secondary

 

Monday, August 30, 2010

Hurricane Earl Hammering Caribbean, Impacting Cruises

Hurricane Earl, the fifth named storm of the 2010 Atlantic Hurricane Season, is passing through the Eastern and Southern Caribbean as a major hurricane, bringing powerful winds and rain and causing flooding on several islands.

Carnival Cruise Lines, Royal Caribbean and NCL have announced storm-related itinerary changes.

Read more at Cruise Critic

Saturday, August 28, 2010

Belize Tourist Area to Cruise Ships: Stay Away

 The arrival of cruise ships in a tourist town can result in an economic windfall for local businesses. And yet not every waterside destination is pursuing them.

Case in point: The Caribbean hideaway of Placencia, Belize, which is making it more than clear it wants nothing to do with the 3,000-passenger giants of the seas that sail in the region.

The Placencia Tour Operators Association argued mass tourism from cruise ships would result in adverse effects on the area's fragile marine and inland environments such as coral reefs and fish and bird habitats.

This week the association sent out a detailed list of reasons why it thinks cruise tourism would be a disaster for the village and surrounding 26-mile-long sandy peninsula, which thrives on multi-day visitors who come for diving, snorkeling and beach-going in a relaxed, uncrowded atmosphere.

Read full story at USA Travel

Wednesday, July 21, 2010

New Cruise Ship Bill to Become Law

A new U.S. bill aimed at increasing safety on cruise ships is set to become law.
The Cruise Vessel Safety & Security Act will require cruise lines to install peepholes on cabin doors, ensure rails are no lower than 42 inches and provide passengers with information on how to report crimes.

The law means business: non-compliance can result in denial of entry into U.S. ports, civil penalties up to $50,000 per violation and criminal penalties up to $250,000 and/or one year’s imprisonment.

The bill, introduced by Sen. John Kerry (D-MA) and Rep. Doris Matsui (D-CA), requires safety measures for Americans at sea and provides protections for those sexually assaulted on board.

All cruise ships will be required to install the 42-inch guard rails and peepholes in every passenger and crew member’s door, in addition to security latch door and smart keys, on-deck video surveillance and an emergency sound system on the ship.

Passengers and crew must also be provided with a list of all U.S. embassies and consulates in the countries they visit.

For treating and examining persons alleging sexual assault, the act requies cruise ships to have on board medications to prevent sexually transmitted diseases; equipment and materials for performing post-assault examinations; and doctors and/or registered nurses with appropriate experience/certification in emergency medicine.

In additon, cruise ship companies must provide transparency in reporting by establishing a structure between the cruise industry, the FBI, and the Coast Guard, including requirements that each ship maintain a log book, which would record all deaths, missing individuals, alleged crimes, and passenger/crewmember complaints regarding theft, sexual harassment and assault.

In addition, there will be a need to establish a program designed by the Secretary of Transportation in consultation with the FBI to train appropriate crew members in crime prevention, detection, evidence preservation, and reporting of criminal activities in the international maritime environment.

The bill was presented to President Obama for signage on July 19.

Source: Travel Agent Central

Monday, March 1, 2010

Alaska Cruises Can't Meet Proposed Pollution Limits

The cruise industry is not happy with the new pollution limits for ships that could go in effect in Alaska later this year.

The Juneau Empire today reports an industry representative told a public hearing that more than half of the cruise vessels operating in the state would not be able to meet new limits for the pollutant ammonia that are part of proposed wastewater rules for 2010.

The news outlet says Alaska Cruise Association consultant Mike Tibbles argued the limits are too strict in general and there's not enough time for the industry to comply before the start of the Alaska season in a few months.

Source: USA Today Cruise Log

What to Do When Ship Happens

I ran across this article at CruiseMates today by Paul Motter, and wanted to share . . . Linda

Every once in awhile the cruise industry has a tough week, and this has been one of them.

This morning we got the news that one of the nicer Costa cruise ships, the Europa, was blown by a strong wind up against the dock in Sharm al Sheik, Egypt, resulting in the death of three crewmembers. We are not sure exactly how the crewmembers died, but weather conditions were bad enough that all of the passengers were disembarked from the ship, put up in hotels and will be flown home.

Another ship, Celebrity Mercury, suffered one of the worst outbreaks of Norovirus on a cruise ships we have seen for a few years. Approximately 8% of the population of this ship was affected by the virus, about 300 people.

Even five years ago, before much more stringent practices to prevent the spread of diseases on ships were put into place, this would have been a significant outbreak. Fortunately, the recovery seems to be working out well and the line is doing a thorough cleaning that should prevent a similar outbreak from occurring on the next cruise of the same ship.

Finish reading article at CruiseMates